Return & Refund Policy

Refund Policy

Thank you for shopping at The Galaxy India. We strive to provide high-quality mobile accessories and a great customer experience. Please read our refund policy carefully to understand your rights and responsibilities.

1. Return & Refund Eligibility

You may request a return or refund if:

The product is damaged, defective, or not as described.

The return request is made within 2 days of delivery.

The item is unused, in its original packaging, and includes all accessories and documentation.

We do not accept returns or offer refunds for:

Products damaged due to customer misuse.

Items returned without original packaging.

Clearance or final sale items.

2. How to Request a Refund

To request a refund:

Email us at thegalaxyindia24@gmail.com with your order number, reason for the return, and photo evidence (if applicable).

Our team will respond within 2–3 business days with return instructions.

Please do not send items back without contacting us first.

3. Refund Process

Once we receive and inspect the returned item:

We will notify you of approval or rejection.

If approved, your refund will be processed to your original payment method within 5–7 business days.

Shipping charges are non-refundable unless the return is due to our error (wrong or defective item).

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same one, contact us at thegalaxyindia24@gmail.com.

5. Cancellations

Orders may be canceled within 24 hours of purchase if they haven't been shipped. To cancel an order, email us immediately at thegalaxyindia24@gmail.com.

---

Need Help?

For questions about returns, refunds, or exchanges, please contact our support team at thegalaxyindia24@gmail.com or call 02269719860.